Our policy requires a return at the time of delivery. This policy applies only to non-perishable items. All non-perishable items may be returned at the time of delivery for arefund or store credit.
Packages returned for the following reasons are not eligible for refunded shipping and/or perishables:
Out to court
Loss of package room privileges
Placed in keep lock and/or special housing
Over allowable package limit/weight
Transferred to another facility
Refused package
Any return processed is subject to a 15% restocking fee. Please note, per USDA food safety once perishable items are purchased they are not eligible for refund.
To be eligible for a return, your item must be unused and in the same condition that you received it and in original packaging.
Several types of goods are exempt from being returned. Perishable goods such as refrigerated food items.
Any canceled order within 24 hours of shipment is subject to a 10% restocking fee. This fee is applied to costs associated with processing and fulfilling the order as well as restocking and processing cancellation and refund.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds for items damaged during transit or upon receipt must be accompanied by a facility issued disposal form, otherwise such items are only eligible for store credit or reshipment. This is at the discretion of the credit department's review.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account as some refunds post later.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at info@plugforinmates.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@plugforinmates.com and send your item to:
PLUG FOR INMATES INC
1178 BROADWAY
3RD FLOOR #1181
NEW YORK, NY 10001
